By accessing this website, and/or placing an order, you agree to be bound by these terms and conditions:


DISCLAIMER

We have made every effort to display as accurately as possible the colours and composition of our products that appear on the website, but we do express that minor differences may be seen in colour/composition due to changes in computer display.


MAKING A PURCHASE AND PAYMENT

Orders can be placed online via www.kobesurf.com or email info@kobesurf.com.
If you have any queries regarding any items prior to placing an order, please contact info@kobesurf.com.

Payment is accepted via all major debit and credit cards.  Payment is taken through the secure online terminal Stripe.  Kobe Surf holds no credit or debit card information on record.  The currency used is the British Pound Sterling (GBP).

All prices quoted are inclusive of statutory VAT, but not of delivery charges.  VAT will be charged at the current rate.  

Once you have placed your order you will receive an email confirmation.  If for whatever reason we are unable to fulfill your order, we will notify you at the earliest possible opportunity and arrange a refund/exchange.


DELIVERY 

Orders for delivery within the UK are delivered either by Royal Mail or courier service.  Delivery times are normally 2-7 working days from the time of placing the order.

For express delivery please contact info@kobesurf.com

Kobe Surf aims to deliver orders within 7 working days.  We do not guarantee delivery times and dates.  We cannot be held responsible for items that are lost or damaged during transit, or for delivery delays occurring once the goods have left the warehouse.

Kobe Surf cannot be held responsible for non-delivery in cases where the wrong delivery address has been provided.  In these cases we are unable to provide a refund for these goods, or to re-send the order to the correct address at our expense.

International delivery times will vary.

You will be notified via email confirmation when your order has been dispatched, together with an estimated delivery date.


SHIPPING 

DOMESTIC SHIPPING

  • UK standard delivery (2-5 working days)- £3.50
  • Express (next working day) - £6
  • NB orders must be placed before 12 noon to guarantee next working day delivery.
  • All orders delivered within the UK will require a signature upon delivery. 

INTERNATIONAL SHIPPING 

  • European Union - £6
  • USA / Canada - £10 
  • Australia / New Zealand - £10
  • Rest of the World – please contact info@kobesurf.com prior to placing your order for an estimated delivery price.

For larger orders the delivery price may be higher than those quoted above.  You will be notified of modified charges by email before your order is dispatched.  
International customers are responsible for all international customs/tax charges related to your country of residence.


RETURN OR EXCHANGE

If you would like to return or exchange any items please contact Kobe Surf within 14 working days of receiving your order.
The items must be un-used and in re-saleable condition, with all the original packaging.  All swimwear must have the hygiene sticker intact and attached.
The customer is responsible for the cost of the return postage.
You can request a refund/exchange by emailing info@kobesurf.com

Please send return items to:
Kobe Surf
2 Wyatts Close
Chorleywood
Rickmansworth
Hertfordshire
WD3 5TF

Please quote:

  • Order number 
  • Reason for return
  • For exchanges, please provide details of the item you wish to have instead, and provide a forwarding name and address.

FAULTY ITEMS

If you receive an item and believe it to be faulty or damaged, please contact Kobe Surf within 7 working days of receiving your order.
Items must be in new and un-used condition.  All swimwear must have the hygiene sticker intact and attached. 
We will inspect the item, and if appropriate arrange for refund, exchange or replacement and will reimburse any postage costs incurred.


PRIVACY POLICY

Kobe Surf is committed to ensuring your privacy is protected.  When using this website, you will be asked to provide us with information so that we are able to identify you and provide an efficient service.  Any information that we gather will always be used only in accordance with this privacy statement.

For any queries please contact us using the details below:

Address: 2 Wyatts Close, Rickmansworth, Hertfordshire WD3 5TF, UK

Email: info@kobesurf.com

WHAT INFORMATION DO WE COLLECT AND HOW DO WE USE IT?
When you place an order through this website, you will need to provide your name, address, email address, contact telephone number and credit/debit card details. This information will allow us to process and fulfill your order successfully.  

When you place your first order you will be given the option to receive email marketing, or you may do so by directly signing up to our "newsletter" via the link on the website.  If you choose to opt in for email marketing, we may send you promotional emails about new products, special offers or other information we think you may find interesting using the email address provided.  You can opt our of email marketing at any time by clicking the "unsubscribe" link at the bottom of any email, or by contacting Customer Services.

We will store details of your data securely within our systems.  The exception is payment details which are sent to and managed securely by our payment service provider. we do not keep a record of your credit card details, apart from the card type and last 4 digits for reference.

PROTECTION OF YOUR PERSONAL INFORMATION
Kobe Surf will not disclose, sell, distribute or lease the information you provide to us to any third party, unless we have your permission or are required to do so by law.  We are committed to protecting your anonymity.  We have put in place suitable physical, electronic and managerial procedures to ensure your personal information is secure and protected. 

We will pass on some data to third parties in order for them to fulfill services for us, such as courier companies (to send orders), marketing companies (to send out emails).  These parties are not enabled to pass on any of this data, or use it for other purposes. 

Your rights under Data Protection Law are outlined at the link below:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

You are entitled to:

  • access your personal data
  • ask for your data to be deleted/corrected
  • ask us to stop processing your data
  • request to stop receiving marketing from us

 

If any changes or ammendments are made to this Privacy Policy, these will updated on this part of the website.  Please check the Privacy Policy to ensure you are up to date with our conditions.


By using this website, you consent to us obtaining and using your personal information as outlined in the policy above.

For any queries or concerns, please contact info@kobesurf.com